Liên hệ với chúng tôi | GOF Serenity
Gửi tin nhắn cho chúng tôi
Before Contacting Us
Here are quick answers to common questions about orders, shipping, tracking, and support.
When will my order be processed? +
Orders are usually processed within 1–3 business days. Once your order has shipped, you will receive a tracking email.
How long does delivery take? +
Estimated U.S. delivery time is usually 7–15 business days after shipping. Delivery times may vary depending on the destination, carrier, and seasonal volume.
Why is my tracking not updating? +
Tracking information may take 24–72 hours to update after the carrier receives the package. If it still has not updated after a few days, please contact us with your order number.
What should I include when contacting support? +
Please include your order number, the email address used at checkout, and a clear description of your question so we can help you faster.
What if my item arrives damaged, defective, or incorrect? +
Please contact us within 7 days of delivery with your order number and clear photos or videos of the issue. Once reviewed, we will help with a replacement, refund, or another suitable solution according to our store policy.
Can I return an item if I change my mind? +
Returns due to change of mind may not be accepted. Please review the product details, size, and photos carefully before placing your order.