Contact Us | GOF Serenity

We’re here to help.

Have a question about your order, shipping, product details, replacements, or refunds? Please fill out the contact form below or email us directly at gof.serenityusa@gmail.com.

Our support team typically responds within 1–3 business days, Monday through Friday, excluding weekends and holidays.

For faster support, please include your order number if your message is related to an existing order.

Send us a message

Before Contacting Us

Here are quick answers to common questions about orders, shipping, tracking, and support.

When will my order be processed? +

Orders are usually processed within 1–3 business days. Once your order has shipped, you will receive a tracking email.

How long does delivery take? +

Estimated U.S. delivery time is usually 7–15 business days after shipping. Delivery times may vary depending on the destination, carrier, and seasonal volume.

Why is my tracking not updating? +

Tracking information may take 24–72 hours to update after the carrier receives the package. If it still has not updated after a few days, please contact us with your order number.

What should I include when contacting support? +

Please include your order number, the email address used at checkout, and a clear description of your question so we can help you faster.

What if my item arrives damaged, defective, or incorrect? +

Please contact us within 7 days of delivery with your order number and clear photos or videos of the issue. Once reviewed, we will help with a replacement, refund, or another suitable solution according to our store policy.

Can I return an item if I change my mind? +

Returns due to change of mind may not be accepted. Please review the product details, size, and photos carefully before placing your order.